Unless otherwise agreed, all business is subject to Executive Physiotherapy Ltd terms and conditions. Executive Physiotherapy Ltd will be referred to as Executive Physiotherapy within these terms and conditions.

1.  Terms

These terms and conditions (“Terms” for short) together with the Privacy Policy set out the rules for your use of this website and services of Executive Physiotherapy. By accessing this website or using the services at Executive Physiotherapy, you are agreeing to be bound by the Terms and all applicable laws and regulations, and you agree that you are responsible for compliance with local laws that apply to you. If you do not agree with any of the Terms you may not use or access this website.

The information, images, and other material of any nature contained in this website, referred to below simply as “the Materials”, are protected by copyright and trade mark law. Executive Physiotherapy is the owner or licensee of all intellectual property rights in this website, and in all Materials published on it.

2. Use License

You may temporarily download [and print out] one copy of any of the materials (information or software) on Executive Physiotherapy’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this licence (except where statute or common law permits you to do so) you may not without Executive Physiotherapy’s prior written consent

1. reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Materials for any commercial or non-commercial purpose, or for any public display;

2. attempt to decompile or reverse engineer any software contained on Executive Physiotherapy website;

3. remove any copyright or other proprietary notations from the materials; or

4. transfer the materials to another person or “mirror” the materials on any other server.

Any use of the Materials must be accompanied by an acknowledgement of Executive Physiotherapy as the source of the Materials and where appropriate the owner of the copyright in them.

Executive Physiotherapy expressly reserve all rights in and to the domain names executivephysiotherapy.co.uk, the Executive Physiotherapy logo and corporate style, and all other related trading names and trade marks relating to Executive Physiotherapy’s business. You may refer to Executive Physiotherapy’s domain name, company name and trading name for nominative or descriptive purposes only but may not use any other elements of Executive Physiotherapy’s corporate identity.

Third party trade marks, products and company names mentioned on this website may be trade marks of their respective owners or licensors and the rights in such marks are expressly reserved to the respective owners or licensors.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Executive Physiotherapy at any time. When you have finished viewing any of our materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on this website are provided “as is” and Executive Physiotherapy makes no warranties, express or implied, relating to the quality or fitness for purpose of the Materials or of this website. In particular Executive Physiotherapy gives no warranty or undertaking that this website or the Materials will be free of errors, viruses or other harmful components, or that defects will be corrected.

Executive Physiotherapy does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the Materials or otherwise relating to the Materials or on any sites linked to this site. Nothing posted on this website is intended as advice and it should not be acted on as if it were.

Access to this website may be suspended without warning, or it may be closed indefinitely, to carry out emergency or scheduled maintenance or for any other reason at any time. Any of the Materials may be out of date at any given time, and Executive Physiotherapy assumes no obligation to update the Materials.

4. Limitations

Nothing in these terms and conditions shall affect your statutory rights, and nothing in these terms and conditions shall limit or exclude our liability for death or personal injury arising through negligence, fraudulent misrepresentation, or anything else that cannot be excluded or limited by us by law.

To the fullest extent permitted by law Executive Physiotherapy:

• shall not be liable for any loss caused as a result of your actions or inactions based on the materials and content available on this website;
• shall not be liable for any loss caused as a result of any actions or inactions of the materials and content submitted by other users;
• does not accept liability for any failure to maintain the website or late or failed delivery of any Materials; and
• will not be liable for any indirect, special, incidental or consequential damages or otherwise (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill or wasted management or office time), however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if Executive Physiotherapy has been advised of the possibility of such damages.

5.  Website Booking System

This website uses a website booking system called Acuity Scheduling, who work with Stripe which is the company which process all payments to Executive Physiotherapy.
We require 24 hours notice if you wish to postpone or cancel an appointment. Late cancellations or non-attendance will be charged at the full fee of the appointment.

Acuity Scheduling have their own privacy policy:
https://acuityscheduling.com/privacy.php

Acuity Scheduling complies with:

• Compliance HIPAA Security Rule and guidance laid out in NIST SP 800-66.
• PCI (SAQ C 3.1)
• Data center is certified SOC 2 Type II
• Accessibility compliance for section 508,

6. Patient Clinical Record Storage

Executive Physiotherapy stores patient clinical records using the company Write Upp which is our online administration system. They have there own terms and conditions and privacy policies, links to which are below. They are registered with the Information Commissioners Office (ICO); registration number: Z2865352. Write Upp are currently working towards ISO27001 accreditation.

https://www.writeupp.com/terms-and-conditions/

https://www.writeupp.com/privacy-policy/

In May 2017 Write Upp invested in Microsoft Azure as a pre-emptive measure to ensure that our systems are robust and well protected.

http://www.writeupp.com/blog/why-have-we-invested-in-microsoft-azure/

7. Patient Emails

Clinical notes, letters and information pertaining to a patients’ case at Executive Physiotherapy may be shared via email with practitioners who are also involved in the care of that patient. If patients would prefer that information was not sent via email then there is an option to state this on the consent form at Executive Physiotherapy, or inform the treating therapist of this.

8. Stripe

Executive Physiotherapy use Stripe to process all card payments.

Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of security certification available in the payments industry:
https://stripe.com/docs/security/stripe

Stripe have their own privacy policy:
https://stripe.com/gb/privacy

9. Links

This website may contain hyperlinks to websites operated by parties other than Karma Creative. These links are provided solely for the information and convenience of users. The operation of such websites is entirely outside Executive Physiotherapy’s control and you visit those websites you do so at your own risk.

Linking does not imply that Executive Physiotherapy endorses or sponsors the products, services or content you access or purchase through any linked site. You will be subject to the terms and conditions of use for all and any such linked sites. Executive Physiotherapy has no liability, howsoever arising, in respect of such linked sites, their content and operation.

You may link to the home page only at www.executivephysiotherapy.co.uk, provided you do so for non-commercial purposes, and in a way that is fair and legal and which does not damage our reputation or take advantage of it. To avoid any doubt, you must not link to this website from a linking site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

You are not entitled to link to this website in such a way as to suggest any form of association, approval or endorsement by Executive Physiotherapy without our express written consent. You must not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other information published on this website nor may this website be framed on any other site. Executive Physiotherapy reserves the right to withdraw linking permission at any time by notice to you.

10. Blogs and tweets

The views and opinions featured in the blogs and tweets on this website reflect the personal views and opinions of the individuals writing them and are not necessarily views and opinions which are shared by Executive Physiotherapy. Links to or comments about third party websites, products or services (including recommendations and reviews) in the blogs and tweets on this website should not be construed as an endorsement of such websites, products or services by Executive Physiotherapy.

11. Your content

You may be able to submit your own material for display on this website (including commenting on blogs). By submitting your content on this website you grant to us and our group companies and affiliates, a non-exclusive, perpetual, irrevocable, transferable, royalty-free licence (including full rights to sub-license) to use your content (including, without limit, the right to adapt, alter, amend or change your content) in any media throughout the world without restriction, for any purpose connected with the promotion of this website or Executive Physiotherapy.

You hereby waive any and all moral rights and any other similar rights in any country in the world in connection with your content as far as the law allows this.

Publication of your content will be at our sole discretion and we are entitled to refuse publication or to make additions or deletions to any such material prior to or after publication.

Although we have no obligation to moderate content on this website, we may monitor any information transmitted or received through this website. We may reject, block, suspend or remove your content at any time and in our sole discretion. We do not guarantee that your content or any part of it will be displayed on this website.

12. Content standards

Your content must:

• be your own work (or if not your own work, you should have obtained all necessary rights and permissions of the relevant author of the content to enable you to publish the work on this website)
• be accurate where it states facts;
• be genuinely held where it states opinions;
• clearly disclose any trade or professional relationship between you and the goods or services which are the subject of your content; and
• comply with applicable law in any country in which it is posted.

Your content must not:

• infringe any copyright, trademarks or any other intellectual property or other rights of any other person;
• contain any personal information relating to any persons under 18;
• contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programs or material; and
• contain any material which is defamatory of any other person;
• contain any material which is obscene or offensive;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• contain misleading or deceptive statements or omissions or misrepresent your identity or affiliation with any person;
• falsely present that you are a consumer where you are not acting as a consumer;
• contain any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or other forms of solicitation or advertisement, whether commercial or otherwise;
• be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• give the impression that your content emanates from us where this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

13. Unacceptable Content

If you find any content on the website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal, infringing of any third party rights, deceptive in any way or otherwise in breach of our content standards, please notify us by emailing us at admin@executivephysiotherapy.co.uk using the subject heading “Unacceptable content”.

We take complaints seriously and on receipt of your complaint we may at our discretion remove or block access to the content complained of and will investigate whether the content breaches our content standards or these terms and conditions.

14. Site Terms of Use Modifications

Executive Physiotherapy may revise these terms of use for its website at any time without notice. You should check these terms and conditions regularly to ensure you are aware of any changes. By using this website you are agreeing to be bound by the then current version of the Terms. If you do not agree to such changes, you should not continue to use this website.

15. Privacy and your personal data

Executive Physiotherapy respects the privacy of your personal information (such as your name, email address, address and other contact details). Please see our Privacy Policy for details of how we may process your personal information. We also use Acuity Scheduling, Write Upp and Stripe to run the business and these companies have their own Privacy Policies.

Acuity Scheduling: https://acuityscheduling.com/privacy.php

Stripe: https://stripe.com/gb/privacy

Write Upp: https://www.writeupp.com/privacy-policy/

16. Indemnity

You agree to indemnify us, our group companies and our respective directors, officers, employees and keep indemnified from and against all claims, liabilities, losses and expenses suffered by such persons arising out of our use of your content and/or any breach by you or any of these terms and conditions.

17. Governing Law

Any claim relating to this website or the Terms shall be governed by English law and the English courts shall have exclusive jurisdiction.

Privacy Policy

This privacy policy sets out how we will use and protect any personal information (or “data”) that you provide when you use this website. For the purposes of the Data Protection Act 1998 (“the Act”) the data controller is Executive Physiotherapy Limited.

We are committed to ensuring that your privacy is protected. Any personal data that you provide when using this website will only be used in accordance with this policy. Please read this privacy statement carefully together with our terms and conditions.

We may change this statement from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy statement was last updated on 30 May 2017.

What we collect

We may collect:

• Information that you provide by filling in forms on our site which may include: name, contact information including email address and demographic information such as postcodes.
• Details of your visits to our site and the resources that you access.
• If you contact us, we may keep a record of that correspondence.
• If you attend Executive Physiotherapy for our services we will collect details of the clinical assessment on our online administration system Write Upp, we will make bookings using Acuity Scheduling and process payments using Stripe (for more information regarding this please see our terms and conditions).

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular:

• for internal record keeping;
• to improve the website and to monitor website usage;
• to send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
• to ensure that content from our web site is presented in the most effective manner for you and for your computer;
• to provide you with information, products or services that you request from us or which we feel may interest you; and
• to notify you about changes to our service.

Disclosure to third parties

We may disclose your information:

• to other health care professionals involved in your case to facilitate your health care, please inform us if you do not consent to this.
• in the event that our business or assets are merged with or sold to a third party in which case we may disclose your personal data to the merger partner or buyer of our business or assets;
• as required by applicable law if we are ordered to do so by a court or other similar body;
• to enforce or apply our Terms and Conditions and other agreements; or protect our rights, property, or safety, or those of our clients or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Security

We are committed to ensuring that your information is secure. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to or disclosure of your information.

Where we store your personal data

The data that we collect from you may be transferred outside the European Economic Area. By submitting your personal data you agree to this transfer. We will take all steps reasonably necessary to ensure that your data are treated securely and in accordance with this Privacy Policy.

The transmission of information via the Internet is not completely secure. We will do our best to protect your personal data but we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

We use Write Upp, Acuity Scheduling and Stripe for business tasks, for more information regarding how these companies store and protect your data please see our terms and conditions.

Links to other websites

Our website may contain links to other websites of interest. We do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.